Frequently Asked Question
Why can’t I make a direct payment on the website?
AUSKStone provides customised stone benchtops and slabs, and prices can vary depending on size, finish, edge profiles, and installation requirements. Since every project is unique, we do not offer instant checkout. Instead, you can add products to your Quote Cart and request a personalised quotation from our team.
How do I request a quote?
It’s simple!
- Browse our product range and add your preferred stones to the Quote Cart.
Go to your Quote Cart page and fill in your contact details.
Upload any drawings, plans, or measurements if available.
Submit your request — our team will prepare a tailored quote based on your project.
How long does it take to receive my quote?
Once you submit your quote request, our team will review your details and prepare a customised quotation.
Standard response time: Within 1–2 business days.
For urgent projects, please contact us directly at [Phone Number] or email [Email Address] for priority assistance.
Can I upload drawings or project files?
Absolutely! If you have floor plans, kitchen layouts, or custom designs, you can upload them directly in the Quote Cart form.
This helps us provide a more accurate and faster quote tailored to your project specifications.
How do I get help if I have questions about my quote?
If you have any questions or need assistance with your quote, we’re here to help:
💬 Live Chat – Speak with our team instantly via the live chat feature on our website.
📤 Upload Files – You can upload drawings, plans, or other documents directly in the Quote Cart form to help us understand your project better.
📧 Email Us – Send your plans or enquiries directly to sales@auskstone.com.au and our team will respond promptly.
We aim to provide quick and accurate support to ensure a smooth quoting process.